1. Information We Collect
We may collect account details such as your name, email address, mobile number, business information, login details and configuration information needed to provide the service.
When invoices are captured through the MyDigiBill Virtual Printer or uploaded through the platform, we may process invoice numbers, invoice dates, invoice values, customer names, customer mobile numbers, invoice files and related billing metadata.
2. WhatsApp and Meta Platform Data
If you connect WhatsApp through Meta or through an approved integration provider, MyDigiBill may process information needed to verify the connection, send approved message templates and receive delivery events such as sent, delivered, read or failed.
We do not sell Meta Platform Data. We use Platform Data only to provide, secure, support and improve the connected features you choose to use.
3. How We Use Information
- create and manage user accounts;
- capture, store and display invoices;
- generate secure customer invoice links;
- send invoice notifications through WhatsApp and SMS where configured;
- provide invoice and customer dashboards;
- prevent duplicate processing, fraud, abuse and unauthorized access;
- provide technical support and troubleshooting; and
- comply with applicable legal obligations.
4. Service Providers and Data Processors
We may use service providers for application hosting, database hosting, cloud storage, security and messaging infrastructure. These providers process information only as necessary to provide their services to us and are subject to their own contractual and security obligations.
5. Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, meet legal obligations and protect the platform. Retention periods may vary depending on the type of data and the purpose for which it is processed.
6. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect data against unauthorized access, loss, misuse or alteration. No internet-based service can guarantee absolute security.
8. Third-Party Services
MyDigiBill may integrate with third-party services such as Meta/WhatsApp, SMS gateways, cloud hosting, database and storage providers. Your use of those services may also be governed by their own terms and privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date shown on this page will be updated when changes are made.
10. Contact
For privacy questions or requests, contact at support@mydigibill.com.